NKLV Return & Refund Policy
Due to the nature of fragrance products, all sales are final. We do not offer general returns or exchanges.
When can you get a refund? We offer a refund or replacement only if the actual product (the perfume itself) is damaged during transit. Minor damage to the outer cardboard packaging does not qualify for a refund.
How to claim a refund for a damaged product:
Report it quickly: Email us at store@nklv.in within 48 hours of receiving your delivery.
Attach proof: You must attach clear photos of the damaged product. (Standard industry tip: Recording an unboxing video is highly recommended to speed up your claim).
Quick Processing: Once we verify the damage, we will process your refund or ship a replacement within 2 working days. Refunds will be credited back to your original payment method.
Please note: The product must remain unused. We cannot process refunds for perfumes that have been used or tampered with.